Ball Corporation / Ball Aerospace Manager, Sales Operations Global in Westminster, Colorado
Manager, Sales Operations Global
CO - Westminster
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Who We Are:
Ball Corporation supplies innovative, sustainable packaging solutions for beverage, personal care and household products customers, as well as aerospace and other technologies and services primarily for the U.S. government. Ball Corporation and its subsidiaries employ more than 17,500 people worldwide and reported 2018 net sales of $11.6 billion. Ball is dedicated to creating an inclusive environment and is proud to be an equal opportunity employer. Ball Corporation is committed to recruiting, training, compensating and promoting regardless of race, color, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.
For more information, visit www.ball.com, or connect with us on Facebook or Twitter.
Primary Purpose of Position:
The responsibilities of the Sales Operations Manager include ownership of the sales process: it’s implementation, compliance governance and (once available) execution in SalesForce.com. In addition, the Sales Ops Manager owns sales reporting and analysis of all aspects of the commercial function including pipeline, performance metrics, trends, forecasting and opportunities at KA team, regional and global levels. This includes sales, contract renewals and professional services to provide management with a complete picture of business performance for the global commercial function. The Sales Operations Manager will provide analytical support and progress tracking on new business initiatives and special projects as assigned.
SFDC – responsible for the design, implementation and management of SalesForce.com, data, preparation and management of sales reports
Commercial roadmap and Team Meetings: capture, manage, and drive follow ups on team tasks and agreed action plans
Analysis – defining, tracking and reporting sales performance metrics and trends
Demand Planning – managing global market & footprint model, managing data process
Reporting – creation, validation and distribution of regular KA and regional sales reports
Pipeline reviews – providing reports and data required to support regional and global pipeline reviews
Process – create and maintain documentation for core sales processes
Tools – ongoing development of analysis and reporting tools in SFDC, Excel and other platforms
Contract Renewals – supporting the Account Manager to execute on the Renewals Process and maintain global tracking of renewals, churn rates, gain & loss analysis
Bid Management – owner of the process and responsible to ensure we deliver tender responses on time
Planning – provide specific analysis and input into the global business planning process
The functional groups that the Sales Operations Manager is required to work closely with include:
Sales – Sales Mgr, Sales Directors, Sales VPs
Pricing & Finance – actuals, quotations, budget and information required for Sales reports
Business Development – lead tracking and reporting
IBP and other functions: IT, Marketing, Quality, CTS
The Manager role lies at the core of the Sales team and is a key resource in delivering the disciplines and information required to help drive sales performance, sales capability, predictability and efficiency. These depend on the consistent execution of our sales methodology, processes, tools and procedures coupled with continuous improvement in reporting, analytics, forecasting and performance metrics. This role is therefore central to developing world-class Sales performance and building a scalable global operation that enables our growth.
This role requires a combination of operational experience and business acumen to manage all aspects of a Sales organization’s operations required to hit its targets. The Manager must strike the balance between influencing the desired behaviors across the sales team whilst enforcing governance and good disciplines when required. This requires influencing, people and analysis skills combined with sound commercial judgement and personal motivation to thrive in this demanding and fast-changing environment. The Manager must understand the dynamics of the sales environment and culture of sales people.
In summary, the characteristics required include:
Able to work at all levels within the Sales organization to support, coach and enforce where necessary the knowledge and disciplines required to achieve target
Able to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and reports.
A strong background in Finance - understanding of order mgmt, booking, invoicing, etc
A pragmatic but detailed operational outlook - for executing in a day to day business performance environment
Excellent sales facing skills – as the daily interface for multiple operational activities
The person needs to be an outgoing and experienced operational professional, able to operate under pressure of time to deliver ‘right first time’ information whilst contributing as part of a global matrix.
Part of working in a fast-moving environment requires the ability to take the initiative and execute well without the need for close management.
Therefore, the Sales Operations Manager will:
Be a key player influencing the business contribution of a global commercial team
Be a driver in providing Sales with the information they require to grow and develop successfully
Want to progress their career in one of the best and most exciting Fortune 500 companies
Candidate Skills and Background
A team player with relevant experience in the sales process, forecasting and reporting arena as well as Finance. Good interpersonal skills and comfortable with working with sales people and senior management teams in a global organization. Able to work under short-term deadlines whilst maintaining detail accuracy and has substantial experience in process implementation and supporting tools.
The candidate will be a CRM / SalesForce.com expert and have experience of automating and scaling Excel spreadsheet-based reports into a set of global management reports. Examples include Account Plans, Sales Reports (Pipeline Analysis) and Sales Forecasting Reports.
This role would suit someone with a background in global, hands-on organizations who particularly enjoys the real-time nature of operations coupled with the process and tool development side of the business and thrives in a challenging role.
Educated to degree level or equivalent with at least 5 years’ experience working with sales teams driving pipeline management and reporting preferably with a Finance background. A subject matter expert on sales process and pipeline management principles and administration combined with sound knowledge of sales force automation / CRM tools, superior data analysis and modelling skills. A strong understanding of sales and internal business processes and market trends preferably with experience of working with sales organizations on a global basis. Presently working for a global CPG or B2B consumer goods company.
Relocation for this position is NOT Available
Ball Corporation offers comprehensive benefits packages, including paid holidays/vacation, affordable medical, dental, life insurance, tuition reimbursement, ESPP, and retirement plans.
Equal Opportunity Employer
Minority, Female, Disabled, Lesbian, Gay, Bi-sexual, Transgender and Veterans.