Ball Corporation / Ball Aerospace Associate Help Desk Specialist (668384) in United States
Associate Help Desk Specialist (668384)
CO – Lafayette
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Who We Are:
Ball Aerospace pioneers discoveries that enable our customers to perform beyond expectation and protect what matters most. We create innovative space solutions, enable more accurate weather forecasts, drive insightful observations of our planet, deliver actionable data and intelligence, and ensure those who defend our freedom go forward bravely and return home safely. For more information, visit http://www.ball.com/aerospace, Facebook or Twitter.
Associate Help Desk Specialist
What you'll do:
Respond to customer requests for assistance with computer software/hardware.
Respond to user account and password resets.
Provide troubleshooting for software, installation of software.
Troubleshoot networking issues – LAN and Wireless.
Troubleshoot remote access – VDI, VPN, Remote Desktop.
Work on in a rotating shift with others for phone and ticket coverage.
Maintain a regular and predictable work schedule.
Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
Perform other duties as necessary.
What you'll need:
High School diploma or equivalent.
Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
Good customer service skills.
Good communication skills.
Knowledge of PC software and networking: classes and/or experience.
Ability to prioritize, organize and coordinate tasks.
Ability to perform computer troubleshooting functions.
An understanding of Windows 7 and 10 desktop operating systems.
An understanding of Windows Office 365 Pro Plus suite.
An understanding Apple iPhones.
Experience with ServiceNow or other trouble ticketing tools a bonus.
This position requires the future ability to obtain a clearance.
Work is performed in an office environment.
Travel and local commute between Ball campuses and other possible non-Ball locations may be required.
Successful applicant for this position must be eligible to obtain a DoD clearance or government customer access to classified/sensitive material. A current DoD clearance is not required to be eligible for this position, however the successful applicant will be required to obtain a DoD clearance or government customer access within a reasonable time after the offer is extended and must be able to maintain the applicable clearance. *US Citizenship is Required. By applying to this position you are agreeing to complete a National Security Clearance Pre-Screen Questionnaire, if one is required, to evaluate your general ability to obtain the required security clearance or government customer access associated with this position.
Relocation for this position is NOT Available
US CITIZENSHIP REQUIRED
Ball Aerospace is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.